Accessibility statement


The CGRS is committed to make this website accessible, in accordance with the Act of 19 July 2018 on accessibility of public authorities' websites and mobile applications transposing Directive EU 2016/2012 of the European Parliament and the Council. We therefore try to comply optimally with the accessibility standards set by the law.

This accessibility statement applies to the website

Website name: Commissioner General for Refugees and Stateless Persons (CGRS).

Level of compliance

This website is not compliant because no audit has been conducted.

Accessibility statement preparation

An external accessibility audit will be conducted soon. This audit will consist of a simplified analysis.

Non-accessible content

The content below is inaccessible for the following reason(s):

A number of pages still contain some technical accessibility shortcomings.

  • Certain links lack descriptive text describing the function of the link for an anchor element. (WCAG Criterion 1.3.1, 2.4.4, 2.4.9)
  • All non-text content presented to the user has a text alternative that serves the equivalent purpose, with the exception of a few situations described in the WCAG guideline. (WCAG Criterion 1.1.1)
  • A number of articles on the site are carelessly structured, with the header structure not followed correctly. (WCAG Criterion 1.3.1)
  • Use of id and header attributes to associate data cells with header cells in data tables and use of the scope attribute to associate header cells and data cells in data tables. (WCAG Criterion 1.3.1)
  • Some images accompanying articles, both on the home page and article pages contain alternative text repeating the title of the article (WCAG Criterion 1.1.1)
  • The minimum contrast ratio of text presented over a background almost does not meet the contrast ratio of at least 4.5:1. And between the text (and text in image form) and the text background, it does not meet the contrast ratio of at least 3:1. (WCAG Criterion 1.4.3, 1.4.6)
  • The website's navigation lacks a link at the top of each page to go directly to the main content area. (WCAG Criterion 2.4.1)
  • The website lacks a repeated content block to get to the end of that block and links at the top of the page to get to each of the content areas. (WCAG Criterion 2.4.1)
  • Concerns of a send button. By using submit buttons in the future and preventing users from jumping from one field to another, we want to put control in the hands of users, where it belongs. (WCAG Criterion 3.2.2)
  • Customise name, role, value using title attribute of frame and iframe elements. (WCAG 2.4.1, 4.1.2)
  • The use of form elements and links. (WCAG 2.1.1, 4.1.2)
  • Some destination links are generally not sufficiently described, such as, for example, the criterion to help users understand the purpose of each link in the content so they can decide whether to follow it (WCAG Criterion 2.4.4, 2.4.9).

We are preparing a schedule to adjust these deviations from the Web Content Accessibility Guidelines 2.1 level AA guidelines.

An in-depth audit is therefore being prepared to identify and rectify accessibility issues.

Contact details

If you have any questions or considerations about the accessibility of our site, please contact the:

Office of the Commissioner General for Refugees and Stateless Persons

Ernest Blerotstraat 39, 1070 BRUSSELS, or by mail:

+32 2 205 51 11 (from 9am to noon and from 1pm to 4pm)

If, when visiting our website or campaign sites, you find other information (pdf, images ...) or web pages that are not accessible to you, be sure to let us know.

Not satisfied with the response from our internal complaints department?

If afterwarts you do not agree with the answer of our complaint service, you can contact the Federal Ombudsman:

Website Federal Ombudsman
Leuvenseweg 48 bus 6
1000 Brussels

Suggested alternatives

The detected technical accessibility issues will be reported to the website provider and solutions will be worked out for the next application update.

For non-accessible elements, an alternative is currently not always available.

Improvement plan

Our efforts are focused on making our websites and published documents fully accessible to all. However, some documents are not yet fully accessible, especially documents archived in PDF format, such as various publications, annual reports, reports on asylum figures ... It would incur disproportionate costs to make these documents accessible. However, if you wish to receive an accessible version, please email us at

This statement was made on 3 November 2020 and was last revised on 4 April 2024.

Information about the asylum procedure, tailored to the asylum seeker, can be found at :