Table of contents
The CGRS is committed to make this website accessible, in accordance with the Act of 19 July 2018 on accessibility of public authorities' websites and mobile applications transposing Directive EU 2016/2012 of the European Parliament and the Council. We therefore try to comply optimally with the accessibility standards set by the law.
This accessibility statement applies to the website https://www.cgrs.be/.
Website name: Commissioner General for Refugees and Stateless Persons (CGRS).
Level of compliance
This website is in partial compliance due to the non-conformities and exemptions listed below.
Accessibility statement preparation
An external accessibility audit was conducted. This audit consisted of a simplified analysis. You can view the report here:
Non-accessible content
The audit identified several types of non-compliance. The main ones are:
- Not all images have alternative text.
- The contrast between the foreground and background does not always meet the colour contrast ratio thresholds.
- <iframe> and <frame> elements do not always have an accessible name.
- Not every selected element has an accessible name.
- Not every ARIA-button, link or menu item has an accessible name.
Contact details
If you have any questions or comments about the accessibility of our website, please contact us at: cgra-cgvs.information@ibz.be (please address your message to the attention of the Communications Department).
If you are not satisfied with the answer, you can contact the central complaints department of the Federal Public Service Home Affairs through this link.
Are you still not satisfied with the answer you received? Then contact the following supervisory body:
The federal Ombudsman
Address: Leuvenseweg 48, bus 6, 1000 Brussel
E-mail: contact@federaalombudsman.be
Website: www.federaalombudsman.be/en
Suggested alternatives
Some information is also available on the other website of the CGRS (www.asyluminbelgium.be/en). The CGRS can also be reached through other channels (e-mail: cgra-cgvs.information@ibz.be).
For non-accessible elements, an alternative is currently not always available. The detected technical accessibility issues will be reported to the website provider and solutions will be developed where possible.
Improvement plan
Our efforts are focused on making our websites and published documents fully accessible to all. However, some documents are not yet fully accessible, especially documents archived in PDF format, such as various publications, annual reports, reports on asylum figures ... It would incur disproportionate costs to make all these documents accessible.
This statement was first drafted on 3 November 2020 and was last updated on 14 April 2026.