Table of contents
The CGRS is committed to make this website accessible, in accordance with the Act of 19 July 2018 on accessibility of public authorities' websites and mobile applications transposing Directive EU 2016/2012 of the European Parliament and the Council. We therefore try to comply optimally with the accessibility standards set by the law.
This accessibility statement applies to the website https://www.cgrs.be/.
Website name: Commissioner General for Refugees and Stateless Persons (CGRS).
Level of compliance
This website is in partial compliance due to the non-conformities and exemptions listed below.
Accessibility statement preparation
An external accessibility audit was conducted. This audit consisted of a simplified analysis. You can view the report here:
Non-accessible content
The content below is partially accessible for the following reasons:
Not all images have alternative text.
Some pages or parts of pages are not identified by a title.
Navigating and submitting forms may cause problems for users of keyboards and assistive technologies.
Contact details
If you have any questions or comments about the accessibility of our website, please contact us at: cgra-cgvs.information@ibz.be (please address your message to the attention of the Communications Department).
If you are not satisfied with the answer, you can contact the central complaints department of the Federal Public Service Home Affairs through this link.
Are you still not satisfied with the answer you received? Then contact the following supervisory body:
The federal Ombudsman
Address: Leuvenseweg 48, bus 6, 1000 Brussel
E-mail: contact@federaalombudsman.be
Website: www.federaalombudsman.be/en
Suggested alternatives
The detected technical accessibility issues will be reported to the website provider and solutions will be worked out for the next application update.
For non-accessible elements, an alternative is currently not always available.
Improvement plan
Our efforts are focused on making our websites and published documents fully accessible to all. However, some documents are not yet fully accessible, especially documents archived in PDF format, such as various publications, annual reports, reports on asylum figures ... It would incur disproportionate costs to make these documents accessible. However, if you wish to receive an accessible version, please email us at cgvs.info@ibz.fgov.be.
This statement was made on 3 November 2020 and was last revised on 14 April 2025.